NO REFUNDS for change of mind

We do NOT offer refunds or exchanges for:​

• Change of mind

• Incorrect details provided by the customer (e.g. spelling errors, wrong size or colour selected)

Please double-check all customisation details before confirming your order.

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Refunds for faulty or incorrect items

If you receive a product that is:​

• Damaged or Faulty

• Incorrect due to our error (e.g. wrong name, design or item sent)

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We will offer a replacement, store credit, or refund depending on the situation that occurred.

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What we need from you

To process a refund or replacement, please:​

1. ​Contact us within 7 Days of receiving your item

2. Provide clear photos of the issue

3. Include your order number or proof of purchase

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Returns (If Applicable)

If we request the item to be returned:​

• It must be unused and in the original condition

• Return postage may be covered if the issue was our fault

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Custom Made

Most of our products are personalised or made-to-order, which means we cannot reuse or resell them. As such, these items are non-refundable unless fault or incorrect.

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How to Contact Us

For refund requests or concerns please contact:​

Madz Creative Designs

madzcreativedesigns@gmail.com

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